How do I book special assistance?

There are a number of different types of special assistance available which can be booked in advance by reaching out to our support team. You must have a disability to be able to request these services.

To book these services, we recommend that you request these services in a Discord ticket up to 24 hours prior to scheduled flight departure.

If you do not provide 24 hours notice, you will not be able to book that flight and we ask you to look to book an alternative flight.

In order to provide these services, passengers must present themselves at the airport bag drop desk before the closure of bag drop.

Please see below the services we offer for special assistance:

• Passenger with intellectual disability requiring extra crew attention and some supervision (chaperone assistance)
• Passenger with severe impairments requiring staff assistance throughout the airport (wheelchair assistance)